FAQ

When do pre-orders ship?

Every SMVMNT Label piece is made to order, meaning production starts once you place your pre-order. All of our hoodies and sweats are made to order with care. Please allow 6–8 weeks from the time you place your order for production and delivery. This includes time for crafting, quality checks, and shipping to your doorstep. We promise it’ll be worth the wait! We take time with every detail — the fit, the fabric, the finish. Good things take time, and we appreciate your patience.

Can I cancel or change my order?

Orders can’t be changed or canceled once they’re placed. Each piece is custom-made for you, so please double-check your size and address before checking out.

 

Do you accept returns or exchanges?

All sales are final. No refunds, returns, or exchanges. If something arrives damaged or defective, reach out to smoovementllc@gmail.com within 7 days of delivery, and we’ll help make it right.

 

Why pre-order?

We believe in creating intentionally — not mass-producing. Pre-orders help us make only what’s needed, reduce waste, and keep the focus on quality. You’re part of that process, and that means a lot.